Shipping times vary by country, but it normally takes about 8 to 20 business days for your item to arrive.

Tvimax adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed. For more details, click here  to see how Paypal works for you.

tvimax also employs a customer support team whose sole mission is to do whatever it takes to help our customers love their every interaction with tvimax. 

If you have a question, please email us [email protected] and we will get back to you.

If you need to change the shipping address on an order that’s in progress, please contact our customer support team as soon as possible and we’ll do what we can to help you out.

Please note that a delivery address cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order.

We want you to absolutely love your etcy purchase, but we understand that sometimes things just aren’t right. If you’d like to return any item not marked ‘Final Sale’ for a refund, simply contact our customer support team. 

If you need to see about getting an item replaced or exchanged, please contact our customer support team.

We send you a shipping notification email right when your order is shipped, but it can take up to 72 hours for your tracking number to start showing the progress of your order. 

Please check back later to see your order moving, or get in touch with us if you need anything else.

To view the status of your order, log into your tvimax account and visit your My orders page to see exactly what stage your order is in on its journey to you. We’ll also send you an email with tracking info when your order ships.

On the site: click the shopping cart icon in the upper right corner of the page. Click the grey “x” to the right of the item name and voila! It’s gone.