We strive to offer designs of the highest quality. If for any reason you are unhappy with your purchase, you are welcome to return it within 30 days of receipt.
Anything you purchase on tvimax.com should arrive in pristine condition. If you feel that anything in your order is damaged or defective, please contact our Customer Support team.
- You may Return any item that is not marked “Final Sale” within 30 days of delivery.
- Please check the “Our Return Policy” on the item’s product page to determine whether or not a product is final sale.
- We must receive all returns in new, unused condition, with all original packaging. If your order is damaged or defective in any way, please contact our Customer Support team for further assistance.
- We cannot process exchanges. If you require a different size, color or style, please initiate a return to send back the item you are not satisfied with. Once a return has been initiated, you can place a new order for the item you prefer.
- Get in touch with our customer support team with your order number and the item you wish to return and a brief outline of the issue.
- Our Customer Support team will contact you and let you know if your item is eligible for return. You should hear back from us within 1 business days.
– How We Process Your Refund?
We strive to process refunds as quickly as possible. Once we have received and inspected your returned product, you can expect to receive a refund within 2-5 business days. We will notify you via email once we’ve received your return and the refund has been processed.
Still Scratching Your Head? Should you have any questions about the status of your return, refund, or need instructions on how to return an item, please contact our Customer Support team. We are happy to help! You can reach us by email at [email protected].
Our Customer Support Representatives are available Monday to Friday from 8AM to 6PM EST. Please have your account information handy and allow up to 48 hours for an email response.
Please find below an overview of our most Frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at infos@tvimax.com.
– How do I place a return or exchange?
We’re sorry you didn’t love our product So, Please don’t hesitate to contact first our customer support at : [email protected] including your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
Help! I can’t find my return slip.
Don’t worry, tvimax packages don’t include return slips. Just reach out to [email protected] and we’ll be happy to help you place your return or exchange.
What’s your return policy?
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to [email protected].
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
How long does it take to process a return?
Credit card refunds usually take 2-5 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at [email protected] and we’ll be sure to get you the tvimax you ordered!
What’s your return process if I’m not happy with the product?
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address listed and affix the appropriate amount of postage.
- Ship package from your nearest post office or shipping company of your choice.